White Papers

Collaborating with colleagues to vet ideas, develop concepts, come to consensus on a position and finally develop a point of view is another passion of mine. Sometimes a facilitator is needed to cool the heated debates down!  But seriously, I have been fortunate to participate on two great teams and am excited as my pursuit for new themes in the CX, UX , digital and change management space for the next paper continues on.

Unlocking the ‘Smart Home’

By following a blueprint, communication service providers can move beyond commodity services and deliver truly differentiated and profitable smart-life offerings. Unlocking the ‘Smart’ Home

Field Services Transformation: Leveraging Change Implementation

To remain relevant in today’s highly-charged, competitive landscape with ongoing digital technology deployments, CSPs need a change management framework comprised of committed leaders and an engaged field services organization. Field-Services-Transformation